Choosing a security provider is a decision about who you trust with your family, staff and assets. Before you sign anything, ask these seven questions.
The questions that matter
- Are you PSIRA registered? Every legitimate security business and officer in South Africa must be registered with the Private Security Industry Regulatory Authority. No exceptions.
- Is your licensing valid and paid up? Ask directly. Reputable firms keep all statutory requirements current at all times.
- Are you properly insured? General and public liability cover protects both you and them in the event of a major loss.
- What is your B-BBEE level? It matters for your own procurement scorecard — X-Pert is a Level II contributor.
- Can I contact management directly? You should never struggle to reach a decision-maker. Direct access to executive management is a sign of a serious partner.
- Do you actually cover my area? Fast armed response depends on real vehicles nearby, not promises.
- How are your officers trained and vetted? Ask about screening and standards before someone in that uniform stands at your gate.
If a provider hesitates on any of these, treat it as your answer.
X-Pert was formed in 1996 and ticks every one of these boxes. Ask us these questions — we are happy to answer all of them.